Data & Privacy

Data Settings

UnravelX Data Privacy Policy

Effective Date: 2024-09-28 23:25:55

At UnravelX, we are committed to protecting the privacy of our users. This Data Privacy Policy outlines how we collect, use, store, and share your personal information when you use our platform and services. By using UnravelX, you agree to the terms of this policy.

1. What Data is Collected and Why

Required Diagnostic Data:

Required diagnostic data is essential for the platform’s basic functionality and security, ensuring users can access and use UnravelX’s services effectively. This data is collected automatically, as it’s necessary for the operation of the platform.

  1. Device and Connection Data: Information about the user’s device type, operating system, browser version, and network connection, to ensure compatibility and a seamless experience.
  2. Login and Authentication Data: Data required to verify users’ identities, ensure secure logins, and maintain session integrity.
  3. System Error Logs: Critical crash reports and error logs that help diagnose major system failures, ensuring the platform operates correctly and efficiently.
  4. Security Information: Data related to security, such as IP addresses, to detect potential unauthorized access or prevent fraud.
  5. Basic Usage Data: Information like session duration, activity timestamps, and user progress in courses to ensure the platform functions as intended.

Optional Diagnostic Data:

Optional diagnostic data refers to information that is not essential for the basic operation of the UnravelX platform but can help improve the service, enhance performance, and provide better user experiences. Users can choose whether to share this data.

  1. User Interaction Data: Data about how users interact with specific features (e.g., how often a user accesses a particular course or tool).
  2. Performance Metrics: Information about platform load times, page rendering, and overall system performance based on individual user experiences.
  3. Error Reporting: Non-essential crash reports, minor bugs, or issues encountered during non-critical operations.
  4. Usage Trends: Insights into how users navigate the platform, which sections are most frequently visited, and what features are less commonly used.
  5. Feature Feedback: Data on how well new features are received and used (e.g., engagement with gamification features or custom simulations).

2. How We Use Your Information

UnravelX uses your information for the following purposes:

  • To provide and improve our platform and services.
  • To manage your account and offer personalized learning experiences.
  • To process payments and manage billing.
  • To communicate with you about updates, offers, and platform improvements.
  • To ensure platform security, prevent fraud, and enforce terms of service.
  • To conduct research, analytics, and improve the learning experience through data insights.

3. Data Sharing and Disclosure

We do not sell or share your personal information with third parties, except in the following cases:

  • Service Providers: We may share data with trusted third-party service providers who assist in the operation of our platform (e.g., payment processors, cloud storage providers). These service providers are required to maintain the confidentiality and security of your information.
  • Legal Requirements: We may disclose your data if required to do so by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to a new entity as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and restricted access to personal data. While we take steps to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Upon request, we will delete your personal data, except where we are legally required or allowed to retain it.

6. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to your data or ask us to correct any inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal data under certain conditions.
  • Data Portability: You have the right to receive a copy of your personal data in a structured, machine-readable format.
  • Withdraw Consent: If we process your data based on consent, you have the right to withdraw that consent at any time.
  • Opt-out of Communications: You can opt out of receiving marketing emails or communications by following the instructions in the email or contacting us directly.

7. Children’s Privacy

UnravelX does not knowingly collect personal data from children under the age of 13 (or the relevant age in your jurisdiction). If we become aware that we have collected personal information from a child, we will take steps to delete that information.

8. International Data Transfers

If you are located outside of the jurisdiction where our data storage facilities are located, please note that your data may be transferred internationally. We take appropriate steps to ensure that your information is handled securely, in accordance with this Data Privacy Policy, and in compliance with applicable data protection laws.

9. Updates to This Policy

We may update this Data Privacy Policy from time to time to reflect changes in our practices or relevant laws. We encourage you to review this policy periodically. If we make significant changes, we will notify you through email or the platform.

10. Contact Us

If you have any questions or concerns about this Data Privacy Policy or our data practices, please contact us at:

UnravelX Pte. Ltd.